Tel:
0086-27-63492900
Email:
info@smlgroup.cn
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Service aim: Advocating people-oriented, customer first.
Dedicated to provide customers with good after-sales service and technical support, to ensure our customers get a good return on investment.
In order to make our products go out into the world, with service to create value, with service to win respect, with service to build brand. We hope to create a win-win, concentric, co-creation team.
We are a company integrating R&D, design, manufacturing and sales. According to the customer's construction technology, application stratum, construction meters, drilling rig model and other information, we can provide customers with the most suitable drill bits.
Our service process:
① Customers provide demands and working condition information.
② Choose the most suitable type according to the customer's working conditions.
③ Design the drill bit model.
④ The quotation is to be confirmed by the customer.
⑤ Arrange production after receiving the customer's payment.
⑥ Shipping inspection.
⑦ Packing and delivery.
⑧ After-sale tracking.
Studies have shown that by adjusting the internal quality and external shape of the PDC cutters and the face style of the drill body, the drill can achieve different testing effects. We have a professional R&D team and post-processing team, which can provide customers with various special-shaped PDC cutters and also customize facial styles for customers.
First of all, the cutting teeth used in our PDC drill bits, that is, the PDC cutters, are produced by ourselves. What's more, the material selection, assembly, synthesis, processing, and inspection links are all strictly controlled, which ensures the life of the cutting teeth to the greatest extent. and stability.
Secondly, the steel materials we use, according to different drill bits, we use different materials, medium carbon steel, chrome molybdenum alloy steel, all purchased from large steel manufacturers.
After receiving customer complaints. First of all, we will analyze the reasons. The problem often lies in product quality, material control and transportation. Secondly, we will provide solutions according to different reasons, such as machine improvement, material testing, shipping methods. If the customer is not satisfied with our solution, we will formulate a claim settlement plan. The specific settlement plan includes: ①replenishment for the next order; ②replacement of accessories; ③gift coupons for the next order; ④discount sales. Customers can choose from the above solutions.
